Frequently Asked Questions

Frequently Asked Questions

 Q Who are we?

A Java Designs is a UK registered company which has been importing and wholesaling sterling silver to the trade since 2011. We are based in the UK and all shipments are sent from the UK.

Q Who can buy from us?

If you buy and sell products to the end user and consider yourself to be a retailer then you’re welcome to browse our ranges and order our products. We are strictly trade only. If you’re not certain then please call us.

Q How can I order from you?

A You can order online or from our sales team (check Sales Team) to find out if we have representation in your area)

An account can be created on the homepage, click on the "person" icon and simply register. Once registered you'll have access to trade prices.

Q Do you hold stock?

A Yes, the website is constantly updated using automated synchronisation software, we try very hard to fulfil orders 100% We cannot always guarantee this figure but we try to achieve it as much as possible.

Q Are your products 925 silver?

A Yes, we only buy and sell sterling silver, we refer to it as 925, sterling silver or sometimes just silver, no matter what it’s all sterling silver. Any items over 7.8gms will bear our hallmark and guarantees the standard of silver.

Q What if there's a problem with my order?

A We offer a 14 day returns policy on any of our products that have arrived damaged. For hygiene reasons we cannot accept returns unless they are returned unopened in their original packaging. All returns will be the customers responsibility including the return costs. 

Q How quickly can we receive our order?

A We aim to despatch all orders within 1-2 working days of receiving them. For example an order received on Sunday evening will be despatched no later than Tuesday. Our preferred couriers UPS, deliver with 24-48hrs however we cannot guarantee their service so please allow plenty of time when placing your orders to allow for any delays. 

Q Is it worth signing up for newsletters? 

A It ABSOLUTELY is!!! We don't spam, as a trade supplier and you'll only ever receive relevant information from us. We tell you about the information that matters. We email our subscribers when we have new products or when items come back into stock and we'll also tell you when we've added more lines to the SALE section of the website. Be the first to know about our new products or prices and sign up.

Q Do you provide samples? 

A We have a very low minimum order value of just £50+vat and more than that, you can order each product in single units. It's great way to test our products with a minimal outlay and perfect for startup businesses. 

Q Can I use your product images?

A We are happy for our customers to use our images for products bought from Java Designs Limited. All of our photography is created and owned by us and we own all rights to these images. Please drop us an email if you wish to use our photography.